FAQ
Questions, answered.
Everything you need to know about renting with Sitara. For the full written policy on returns, late fees and buying a piece outright, see our returns & buyout policy.
Sizing & fit
How do I pick the right size?
Each listing includes a size chart with measurements for that specific piece. If you are between sizes or unsure about fit, get in touch before booking and we will help you choose.
What if the outfit doesn't fit when it arrives?
Let us know within 24 hours of receiving a rental and we will sort out a free replacement size (subject to availability) or account credit. This does not apply to outright purchases, which are final sale — see our returns policy below.
Cleaning
Do I need to clean my rental before returning it?
No. Simply follow the return instructions in your booking confirmation and send the outfit back as-is — Sitara handles all cleaning after every rental.
Delivery & pickup
How long before my event should I expect delivery?
We recommend your rental period start at least 1–2 days before your event, so there is a buffer if a carrier is delayed. Your exact delivery window is shown at checkout.
Can I collect my order in person instead?
Yes — local pickup is available depending on your region. Choose pickup at checkout to see available locations near you.
Late returns
What happens if I return my rental late?
A late fee applies for each day past your confirmed return date. See our full returns and late fee policy for details.
Damage
What if something happens to the outfit while I have it?
Contact us right away — please don't attempt to clean or repair a delicate garment yourself. See our returns policy for how damage is assessed.
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