Policy

Returns & Buyout Policy

Last updated October 2026.

Rental return window

Every rental has a confirmed return-by date, shown in your booking confirmation and account order history. There is no need to clean the outfit before returning it — Sitara handles cleaning after every rental.

Late returns

A rental returned after its confirmed return date is charged a late fee equal to that item's daily rental rate for each additional day it is late, up to a maximum of the original rental price — a late return is never charged more in fees than the rental itself cost. If your plans change, contact us before your return date; we will do our best to work out an extension.

Damage

Every return is inspected on arrival. Please don't attempt to clean or repair a delicate garment yourself — contact us as soon as you notice any damage, and we will be in touch about next steps.

Wrong size (rentals only)

If a rental doesn't fit, let us know within 24 hours of receiving it and we'll offer a free replacement size where available, or account credit. This exception applies to rentals only — see the buyout policy below for outright purchases.

Buy Outright — final sale

Items purchased through "Buy This Piece Outright" are final sale. These purchases are not eligible for return, exchange or refund, including for sizing, under any circumstances — please review sizing details carefully before completing a purchase.

Questions about a specific order? See our FAQ or email the Sitara team.